After being long criticized for excessive wait times and outdated technology, the California Department of Motor Vehicles (DMV) is now facing an audit from the Department of Finance, according to an order from Governor Jerry Brown on Sep. 21.
The audit will focus on the DMV’s current operations, information technology system, as well as providing recommendations to “improve DMV’s practices and enhance its customer service,” according to a letter from the Department of Finance to the DMV Director Jean Shiomoto.
