Zoom Clarifies New Terms of Service Amid Concerns User Content Is Used to Train AI

Zoom Clarifies New Terms of Service Amid Concerns User Content Is Used to Train AI
Small toy figures are seen in front of a Zoom logo in this illustration picture taken on March 15, 2021. Dado Ruvic/Reuters
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Videoconferencing platform Zoom has denied reports that it is using customer data to train artificial intelligence without users’ consent after the company’s updated Terms of Service sparked concern.

In an Aug. 7 blog post, the company sought to clarify the changes and explained it will not use user data to train AI models unless customers explicitly provide their consent.
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