Arizona Nonprofit Gives Struggling Vets New Hope While Making Coffee

October 23, 2021 Updated: October 26, 2021

Leave no soldier behind—or out in the cold.

That’s been the motto of former U.S. Marine Lance Cpl. Tom West with each pound of roasted coffee he’s bagged and sold as founder and president of Operation Transition Outside the Wire.

Based in Williams, Arizona, the nonprofit was launched in August. Its main purpose is to help struggling veterans stay off the streets and move on to better things.

Selling coffee is only a means toward helping veterans reach their destination, he said.

“It’s really tough. Once you’re out on the streets,” the challenge is to “get yourself back off the streets,” West told The Epoch Times.

According to, 37,252 veterans were experiencing homelessness in 2020 amid the pandemic caused by the CCP virus. The vast majority—more than 90 percent—are men, and half of them live outside of shelters.

Epoch Times Photo
Shannon Francis of Operation Transition Outside the Wire in Williams, Ariz., shows a one-pound bag of branded coffee ready to go on sale. (Allan Stein/Epoch Times)

West and his partner in the nonprofit, Shannon Francis, have both witnessed firsthand the plight of homeless veterans in California, as each morning, the veterans would gather outside of their coffee shop in Long Beach. They’d be given a free cup of coffee and any other help they needed. That continued until early 2020, when the shop was forced to close due to the pandemic.

“We got rid of our coffee shop at the end of March and we got rid of everything,” West said. “The pandemic just wiped us out.”

West said he got to know many of the homeless veterans personally. It often began with a friendly: “Hey, brother. Can you spare a free cup of coffee?”

Other veterans, however, were too proud to accept the couple’s help, because “the military teaches you to be tough,” he said.

“I was 17 when I went in. We see things we shouldn’t have to. We see death. When we get back to civilian life, it’s the inverse of that. We have to figure things out for ourselves.”

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Brendan Bosley, formerly of Michigan, served in the Air Force until his honorable discharge in late August, and he soon fell upon hard times. He and other local veterans receive critical support through Operation Transition Outside the Wire in Williams, Ariz., on Oct. 20. (Allan Stein/Epoch Times)

West and Francis eventually decided to leave California for Williams, Arizona, a locale known for supporting veterans. The town’s iconic Route 66 downtown district seemed the perfect spot to launch a nonprofit like Operation Transition, he said.

The organization is currently undergoing major expansion on a 130-acre ranch, situated on the outskirts of town. Once it’s completed, the working ranch will host 25 large safari-style tents that will serve as homes for veterans and their families.

There will also be a coffee roasting and distribution facility located on-site, a mess hall, educational labs, and a ministry setup, all nestled within a safe, structured environment.

Operation Transition currently produces around 8,000 pounds of prime roasted Guatemalan coffee—whole bean or ground—per month at the location. The organization ships to nine states.

West said the goal is to increase production to 15,000 pounds per month and boost membership subscriptions to increase revenues. All proceeds go to support transitional programs and other forms of assistance for veterans, he said.

West said each one-pound bag of coffee comes with an ornamental dog tag and logo for easy identification in participating stores. The price per bag is a $20 donation.

Right now, Operation Transition is helping three local veterans and their families move from service to civilian life.

Brendan Bosley of Owosso, Michigan, is among those receiving crucial support. He joined the Air Force in January 2019 and served as an analyst while stationed in Alaska, he told The Epoch Times.

But when the number of analysts exceeded the demand, he was offered, and accepted, an honorable discharge in late August as well as a heartfelt “Thank you for your service—see you later.”

His situation has been dire ever since.

The 29-year-old veteran said he’s living out of a hotel room in Williams accompanied by his fiancée, his terminally ill mother, and two children from a previous marriage, and is almost out of money.

His hope is to stabilize his situation and then look for a job.

“In my personal situation, I’ve got a lot of needs, and everything is important,” Bosley said. “In my situation, I still need help.”

One day, Bosley noticed the big mural sign over the Operation Transition building that reads “Freedom Is Not Free.”

Something told him to go inside.

Epoch Times Photo
Operation Transition Outside the Wire Founder and President Tom West, a former Marine, explains how the nonprofit produces ground coffee using the Bellwether Coffee Roaster machine on Oct. 20. (Allan Stein/Epoch Times)

There, he met West, who explained the many programs and services available for veterans.

Now Bosley is getting the help he needs and is slowly putting his life back together, thanks to Operation Transition.

“Coming to this town was the best thing I could have ever done. It has literally been a life-saver,” he said.

West and Francis say Operation Transition seeks to address the dual problem of veteran homeless and suicide on a personal and local level. They see the crisis only getting worse as thousands of veterans face dishonorable discharge for refusing to comply with the military’s COVID-19 vaccine mandate.

Francis says she hopes the government will wake up and do more to help out these men and women who have served their country.

West said more than 27 veterans commit suicide in America every day on a battlefield of homelessness and despair.

“In the military, there is a saying ‘no man left behind,’ and in these days, some men get left behind,” he said.

“We are trying to prevent them from going down the wrong road. We are stepping up in the right way,” giving veterans a sense of purpose, because “having purpose is a big thing in the military.”

Allan Stein
Allan Stein is an Epoch Times reporter who covers the state of Arizona.