Anyone who has read my column for any length of time knows that I have occasionally been critical of some of my former colleagues at the Social Security Administration for misleading people with misinformation about Social Security programs and policies.
But I totally understand that, many times, people who tell me they have been misled by an SSA representative have, in fact, received good information from the agency. But they have not understood what they were told. Or they misinterpreted something that was explained to them, leaving them all befuddled and confused. And then they write to me to complain that SSA reps have led them astray—when, in fact, they haven’t. Today’s questions provide examples of that.
