British aviation rating agency Skytrax released on March 15 the “World Airport Awards 2023.” Hong Kong International Airport dropped from 20th last year to 33rd this time round, while Seattle-Tacoma International, rated the best in the U.S., jumped from 27th to 18th last year.
First held in 1999, the “World’s Best Airport Awards” evaluates the quality of customer service and facilities at more than 550 airports worldwide. Passengers who participated in the survey came from more than 100 different nations and rated dozens of categories, including the airport website, airport mobile app, ease of transportation to and from the airport, availability of luggage trolleys, airport comfort and design, cleanliness, the efficiency of entry and exit, the attitude of security personnel, convenience of transit, toilet and shower facilities, and the like.
