Just after midnight in the early morning of Sept. 2, three Chinese tourists went to the Generator Hostel in Stockholm, Sweden, where they thought they had a reservation.
After a receptionist told Mr. Zeng and his parents that their reservation was in fact for the following night, and that the hostel was fully booked, Zeng asked if his parents could sleep on the lobby sofas. Staff explained that the hostel could not allow this, and called the police after the three refused to leave.