T-Mobile to Settle US Probe Into 2020 Outage for $19.5 Million

The logo of T-Mobile Austria is seen outside of one of its shops in Viennaa, Austria on Feb. 25, 2016. Leonhard Foeger/Reuters Files

WASHINGTON—T-Mobile USA agreed to settle a U.S. probe for $19.5 million after a massive 2020 outage led to more than 20,000 failed 911 emergency calls.

The settlement was prompted by a Federal Communications Commission investigation into a more than 12-hour outage in June 2020 that led to congestion across No. 3 wireless carrier T-Mobile’s networks, and caused “the complete failure of more than 23,000 911 calls.”