Southwest Vows to Invest in Improvements and Admits Mistakes After Operational Meltdown

Southwest Airlines Boeing 737 MAX aircraft are parked on the tarmac after being grounded, at the Southern California Logistics Airport in Victorville, Calif., on Mar. 28, 2019. Mark Ralston/AFP via Getty Images

Southwest Airlines vows to invest more in software improvements to avoid another meltdown, after its CEO admitted that they “messed up” and would cut executive bonuses.

The COO of Southwest, Andrew Watterson, apologized before a U.S. Senate committee panel on Feb. 9 for the airline’s meltdown over the Christmas holidays that stranded thousands of passengers across the United States.