Southwest Airlines to Close Reservations Centers as Customer Service Agents Work Fully Remote

Air travelers wear face masks waiting to board a Southwest Airlines flight at Oakland International airport in Oakland, Calif., on April 9, 2020. Shannon Stapleton/Reuters

Southwest Airlines announced that it will close its reservations centers to go fully remote, effective Sept. 1 of this year.

The airline said that most reservation agents and customer service were already working remotely throughout the pandemic.