Ryanair Vows 5-Day Refund Turnaround After COVID-19 Criticism

Ryanair Vows 5-Day Refund Turnaround After COVID-19 Criticism
A Ryanair Boeing 737-800 aircraft approaches Paris-Beauvais airport in Tille, northern France, on Sept. 27, 2018. Christian Hartmann/Reuters
Reuters
Updated:

DUBLIN—Ryanair on Thursday vowed to repay customers within five days for cancelled flights in a renewed customer service push after criticism about how it handled refunds at the height of the COVID-19 pandemic.

The budget airline, Europe’s largest, said refunds would be processed into a new online wallet function within 24 hours of a flight being cancelled, allowing customers to book new flights immediately or opt to get the funds back within five working days.