Rocket Mortgage Partners With Salesforce to Upgrade Mortgage Services for Financial Institutions

Rocket Mortgage Partners With Salesforce to Upgrade Mortgage Services for Financial Institutions
The company logo for Salesforce.com is displayed on the Salesforce Tower in New York on March 7, 2019. Brendan McDermid/Reuters
Benzinga
Updated:
Rocket Mortgage, a division of Rocket Companies has teamed with Salesforce in a partnership that will make the Detroit-based company’s mortgage origination technology available to banks, credit unions, and other financial institutions through Salesforce Financial Services Cloud.

What Happened

According to the companies, Salesforce Financial Services Cloud enables financial institutions to deliver quality service through automation, integration, intelligence, and pre-built processes, thus providing better insight on how clients interact with branches, ATMs and digital properties.
By integrating Rocket Mortgage with Financial Services Cloud, financial institutions will now be able to personalize client experiences without the need to increase staffing through the entire home loan process.

Why It Matters

There are nearly 5,000 FDIC-insured banks and more than 5,000 credit unions, and their mortgage operations vary widely. Most of these financial institutions have disparate partners and technology vendors that handle home loans for them, thus making a standardized approach difficult to obtain.