BEIJING— Germany’s Daimler has suspended a local sales franchise for its Mercedes-Benz brand in China after a customer complaint about service from the dealership went viral on social media.
Daimler said in a statement on April 16 that the dealership in Xi'an City in the northwestern province of Shaanxi had reached an agreement with the customer and was investigating its customer service and business operations, and had suspended the franchise in the meantime.
