Bank of America’s Clients Use Virtual Assistant Over 1 Billion Times

Bank of America’s Clients Use Virtual Assistant Over 1 Billion Times
A customer uses an ATM at a Bank of America branch in Boston on Oct. 11, 2017. Brian Snyder/Reuters
Reuters
Updated:

Bank of America (BofA) on Wednesday said 32 million customers had used its virtual assistant, which allows them to check bill payments, account balances, and track spending on the mobile banking app, more than 1 billion times since its launch in 2018.

Wall Street banks have lately been focused on expanding into the digital banking space with heavy research and development investments and acquisitions to keep up with customer demands and also as a way to cut overhead costs at physical branches.