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Passengers line up at John F. Kennedy International Airport after airlines announced numerous flights were canceled during the spread of the Omicron COVID-19 variant in Queens, New York, on Dec. 24, 2021, Christmas Eve. Dieu-Nalio Chery/Reuters
WASHINGTON—President Joe Biden said on Monday his administration had cracked down on U.S. airlines to improve treatment of passengers, a claim rejected by the carriers.
Biden said prior to changes made in customer service plans by major airlines “if your flight was canceled or delayed, no top airline guaranteed covering your cost of hotels and meals.”
