Affordable Care Act Call Center Workers to Stage Mass Walkout on First Day of Open Enrollment for Health Insurance

Affordable Care Act Call Center Workers to Stage Mass Walkout on First Day of Open Enrollment for Health Insurance
Customer service representatives. Yan Krukov/Pexels
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Call center workers for Affordable Care Act (ACA) health insurance coverage are planning to stage a mass walkout on the first day of the ACA’s open enrollment amid a dispute over pay, working conditions, and “abusive callers.”

Employees who work for Maximus federal call center, which has a contract with the federal government to provide customer support for Medicare and the ACA, will go on strike at facilities across the country on Nov. 1.

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