Lawmakers are concerned that free-to-use cash machines or ATMs in rural areas are being closed as falling demand for notes make them uneconomic, leaving customers isolated.
“The national system for people to have access to their cash via machines is basically broken,” said Nicky Morgan, chair of parliament’s Treasury Select Committee.
Currently, banks effectively subsidize uneconomic cash machines through the “interchange” fee set by Link.
The Payment Systems Regulator and Link locked horns last year over closures of “protected” or uneconomic cash machines, and Link’s plan to cut the interchange fee in phases.
“We have agreed the whole system needs to be looked at afresh,” PSR Chair, Charles Randell, told the committee.
Regulators could “hold the line” for now, but the demand for cash may decline even faster as people switch to contactless payments, Randell said.
This raised the question of whether future subsidies could still come from the commercial sector, or if some cash machines should be a “universal” service funded by the public, Randell said.
The banking sector has already back-tracked on plans to ditch checks, and faces lawmaker ire over branch closures.
Separately, consumer campaign group Which? said that 3,000 cash machines vanished from Britain’s streets in the last six months of 2018 and called on the government to set up a new regulator to oversee cash. There were still over 60,000 ATMs in Britain at the end of last year, Which? said.
UK Finance, which represents banks, said lenders were investing in the cash machine network to ensure continuity of service when ATMs are no longer commercially viable to operate.
PSR Chief Executive Hannah Nixon told lawmakers the watchdog has been clear to Link that it must maintain interchange fees at a level that keeps ATMs in remote areas open.
The payments system was “as ready as it could be” in the event of Britain leaving the European Union next month with no transition deal, Nixon said.
By Huw Jones