Bill Gates Says Personal AI Agents Could Change Consumer Behavior, Impact Retail Giants Including Amazon

Microsoft founder Bill Gates in London, England, on Feb. 15, 2023. Justin Tallis/WPA Pool/Getty Images

Artificial intelligence agents could revolutionize the way customers shop and search online, potentially rendering retail giants such as Amazon useless, according to Microsoft co-founder Bill Gates.

Gates made the comments at the AI Forward 2023 event in San Francisco on May 22.