I was preparing to write a scathing article about the lack of customer service in today’s retail stores, until my wife and I wandered into our local Pier 1 store near the Burlington Mall in Burlington, Ont.
We were on our way out when a polite young lady asked if she could be of assistance. I said: “Actually, yes, we’re looking for a small table to go by our front door.”
I had looked one up in their catalogue, and the saleslady, Kendra, suggested that we could order one in a new colour, which was exactly what we were looking for.
She asked further questions, and my wife said she was looking to adding more colour to our décor.
A customer is the most important person in our business—in person, on the telephone, or by email.
