NEW YORK—United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.
“We’re not going to put a law enforcement official... to remove a booked, paid, seated passenger,” United Continental Holdings Inc Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. “We can’t do that.”
CEO of United Airlines Oscar Munoz in New York on June 2, 2016. REUTERS/Lucas Jackson
