COTTONWOOD, Ariz.—Kelsey Jacobs answers each call not knowing who will be on the line or what crisis awaits.
It could be someone having a heart attack, a suicidal person, a vehicle rollover, a drug overdose, or just an accidental call.
911 Call Centers Are Struggling. We Visited One to Find Out Why.
Answering 240 million emergency calls each year, the nation’s dispatch centers are caught in a never-ending cycle of pressures.
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All photos by Allan Stein/The Epoch Times
