Worker Who Trained Chatbot Then Lost Job to It Confronts Bank Bosses

A Commonwealth Bank regional branch at night in Albany, Western Australia, on Nov. 8, 2023. (Susan Mortimer/The Epoch Times))

A Commonwealth Bank employee who trained an artificial intelligence chatbot that later took her job has confronted the bank’s top executives in front of shareholders.

Kathryn Sullivan was one of 45 customer service employees whose roles were made redundant in late July before they were offered a chance to stay with the bank after the Finance Sector Union brought a case before the Fair Work Commission.