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A surgeon and his theatre team perform key hole surgery to remove a gallbladder at at The Queen Elizabeth Hospital in Birmingham, England on March 16, 2010. Christopher Furlong/Getty Images
Britain’s NHS complaints procedures have been likened to “asking hospitals to grade their own homework”, in research by a leading London university.
Researchers set out to examine the national policies for handling complaints within the health service, where some 200,000 complaints are made each year.
