Telstra Pledges to Bring Call Centres Back to Australia Within 18 Months

Tim Nagy makes a call from a Telstra public phone booth near the outback opal mining community of Coober Pedy, Australia, on July 5, 2005. Torsten Blackwood/AFP via Getty Images

Telecommunications giant Telstra has pledged to bring its overseas call centres back to Australia within the next 18 months.

A drop in customer call volume, and the prevalence of employees working from home, has allowed the country’s biggest telco to make the call.