Telstra Fined for 3rd Overcharging Incident Since 2020

The telco giant is grappling with recurring accusations of billing errors. Over 6,500 customers were incorrectly billed between April 2012 and August 2023.

A Telstra logo is seen outside the Telstra Melbourne headquarters in Melbourne, Australia, on June 14, 2017. Michael Dodge/Getty Images

Telstra is facing penalties for overcharging customers for the third time since 2020.

The telecom giant has been fined $3 million (US$1.9 million) and refunded $17.7 million to thousands of customers after wrongfully charging them for “inactive” internet services over 11 years.