Telecom Ombudsman Gets 19% Fewer Consumer Complaints; Billing Remains Top Issue

Telecom Ombudsman Gets 19% Fewer Consumer Complaints; Billing Remains Top Issue
A Bell store is seen on Bloor Street West in Toronto on August 15, 2013. The Canadian Press/Galit Rodan
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OTTAWA—Canada’s ombudsman for wireless, internet, and TV services received fewer consumer complaints last year, but billing continued to be the top issue.

The Commission for Complaints for Telecom-television Services says the number of complaints for the 12 months ended July 31 was down 19 percent compared with the year before.