Technical Glitch Forces Queensland Hospital Staff to Use Pen and Paper

‘Where healthcare workers cannot log in, well-practised alternative paper-based processes are in place,’ said Queensland Health.

A nurse is seen working at a Covid-19 testing clinic at Ipswich Hospital in Brisbane, Australia, on Aug. 24, 2020. Glenn Hunt/Getty Images

Staff at many hospitals in Queensland have to resort to pen and paper after a technical glitch left them stranded without access to the medical record system for hours.

On Nov. 22, an outage occurred to the state’s integrated electronic medical record (ieMR) system in the early morning, making it impossible for medical staff to log in and access digital patient records.