Rogers Communications Inc.’s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is “wholly inadequate,” a legal expert said.
“Five days is predicated on the possible belief that damage to individuals and small and medium-sized businesses can be quantified solely on the basis of a portion of a monthly fee,” Richard Leblanc, a York University governance, law and ethics professor, said in an interview Wednesday.
