Qantas to Be Fined $100 Million for Selling ‘Ghost Tickets’ to Thousands of Customers

Customers will be eligible for direct cash payments as part of the agreement.

Signage is seen on display at the Qantas domestic terminal at Sydney Airport in Sydney, Australia, on Aug. 25, 2022. Lisa Maree Williams/Getty Images

Australian flag carrier Qantas has agreed to a $100 million fine (US$66 million) for misleading customers with its ticket-selling practices during and after the COVID-19 pandemic.

On May 6, the Australian Competition and Consumer Commission (ACCC) announced that it had reached an agreement with Qantas about the penalty resulting from a court action filed by the consumer watchdog in 2023.