Privatisation Delivers a Very Public Problem in Australian State

Privatisation Delivers a Very Public Problem in Australian State
A general view of a bus stop in Bondi Junction in Sydney, Australia, on Dec. 21, 2020. Jenny Evans/Getty Images
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Findings from a report released on Monday in which more than 19,000 passengers provided feedback show a deteriorating bus service in New South Wales (NSW) that is fraught with issues around reliability, quality, and effectiveness.

Most service cancellations and other failures are a direct result of driver shortages, with some depots significantly understaffed.