Private Sector Raising Canadians’ Expectation of Faster Government Service, Report Finds

The report says the private sector has ‘evolved rapidly’ through advancing technologies while the federal employment department struggles with backlogs.

The Canada flag flies atop the Peace Tower on Parliament Hill in Ottawa on May 5, 2023. The Canadian Press/Sean Kilpatrick

The private sector has raised Canadians’ expectations of faster, better service in the federal government, according to a Department of Employment report.

Managers said that while the private sector has “evolved rapidly,” Employment and Social Development Canada (ESDC) struggles with months-long backlogs for handing out benefits like Canada Pension Plan (CPP) payments.