Phone and Internet Complaints Are Soaring: Australian Authorities

Phone and Internet Complaints Are Soaring: Australian Authorities
Telstra shop in Rundle Mall services a customer in Adelaide, Australia, on July 21, 2021. Kelly Barnes/Getty Images
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Australian authorities have seen a sharp increase in phone and internet complaints made across the country, partly due to poor customer service and billing issues.

According to a new report, The Telecommunications Industry Ombudsman received over 22,200 complaints in the March quarter, up 21 percent from the previous three months.
Alfred Bui
Alfred Bui
Author
Alfred Bui is an Australian reporter based in Melbourne and focuses on local and business news. He is a former small business owner and has two master’s degrees in business and business law. Contact him at [email protected].
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