Phoenix Pay System Error Has Cost Ottawa More Than $3.6 Billion

Phoenix Pay System Error Has Cost Ottawa More Than $3.6 Billion
Public servants protest over problems with the Phoenix pay system outside the Office of the Prime Minister and Privy Council in Ottawa on Oct. 12, 2017. The Canadian Press/Justin Tang
Matthew Horwood
Updated:
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The federal government’s Phoenix payroll system failure has now cost in excess of $3.6 billion, according to a department of public works briefing note.

“We have put in place a significant number of system enhancements and fixes which have helped bring increased stability to the pay system and overall pay administration environment,” said the April 15 briefing note. “To date $3.65 billion has been invested in Phoenix.”