Phoenix Pay Errors Continue to Haunt Public Service a Decade After Launch

Members of the Public Service Alliance of Canada affected by Phoenix Pay System errors protest on the three-year anniversary of the launch of the pay system, in Ottawa on Feb. 28, 2019. The Canadian Press/Justin Tang

Errors stemming from the federal government’s Phoenix pay system continue to plague thousands of public servants, 10 years after the system’s launch.

Karine Chawla, who works for Transport Canada, says she is being told she still owes $35,000 in overpayments dating back to 2017.