Phoenix Backlog Needs to Be Cleared to Avoid Errors in New System: AG Report

Phoenix Backlog Needs to Be Cleared to Avoid Errors in New System: AG Report
Auditor General of Canada Karen Hogan holds a news conference in Ottawa, on Oct. 19, 2023. The Canadian Press/Justin Tang
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Canada’s auditor general says the federal government is running out of time to clear the backlog of public service pay transactions under the old Phoenix system to avoid infecting the new system with errors.

The federal government is working to replace the error-prone Phoenix with a new system, Dayforce, and all departments and agencies are expected to move to the new platform by March 2031.