Pen and Paper Deployed as Triple 0 Emergency System Crashes

Victoria Ambulances are seen at the St. Vincent Hospital in Melbourne, Australia, on Jan. 11, 2022. Diego Fedele/Getty Images

Victorian triple zero call-takers were forced to use pen and paper to dispatch emergency services for almost two hours after a system crash.

Triple Zero Victoria’s computer aided dispatch system was hit by an unplanned outage about 5:30 p.m. on Nov. 20.