A Canadian non-profit organization is taking WestJet to court over a reimbursement policy it says misleads passengers about their legal rights when flights are delayed or cancelled.
The group Air Passenger Rights (APR) says a reimbursement guideline that had been posted on the WestJet website puts a cap on how much passengers are entitled to if their flights are delayed or cancelled, according to court documents filed with B.C.’s Supreme Court in August. APR says those caps include $150 for domestic hotels and $200 for international hotel costs, as well as $45 per day for meals.
