Understaffing at Passport Canada—fuelled by mandatory work-from-home policies and 20 percent staff attrition—resulted in unusually long processing delays, according to an internal memo.
“As Canadians started to apply for passports, operations at both Service Canada centres and passport processing centres remained constrained with staff limited to 30 to 50 per cent capacity on site,” said the Feb. 10 Passport Canada memo, which was first reported by Blacklock’s Reporter.
