Pandemic Measures, Employee Turnover Led to Passport Backlog: Memo

Pandemic Measures, Employee Turnover Led to Passport Backlog: Memo
People line up at the passport office on June 21, 2022, in Laval, Que. The Canadian Press/Ryan Remiorz
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Understaffing at Passport Canada—fuelled by mandatory work-from-home policies and 20 percent staff attrition—resulted in unusually long processing delays, according to an internal memo.

“As Canadians started to apply for passports, operations at both Service Canada centres and passport processing centres remained constrained with staff limited to 30 to 50 per cent capacity on site,” said the Feb. 10 Passport Canada memo, which was first reported by Blacklock’s Reporter.