Optus Reveals Thousands More Emergency Calls Failed During Outage

‘I offer my deepest apologies to all those customers who were unable to access Triple Zero services during the outage.’

General view of an Optus store in Sydney, Australia, on Sept. 22, 2022. AAP Image/Bianca De Marchi

The number of people who failed to call triple zero during Optus’s outage is more than 10 times what the telecommunication company initially disclosed.

Former Optus chief executive Kelly Bayer Rosmarin previously told a parliamentary hearing that only 228 calls by Optus customers failed while the network was down on Nov. 8, 2023.