Airlines Could Be Forced to Refund Travellers for Delayed Flights: White Paper

The Aviation Customer Rights Charter will also set out when airlines must refund passengers in the form originally paid and in a prompt timeframe.

A line of Qantas aircraft sits at Kingsford Smith Airport in Sydney, Australia, on Oct. 31, 2021. James D. Morgan/Getty Images

Australian travellers will find it easier to get cash compensation in time when their flights are cancelled or delayed.

On Aug. 26, the Albanese government released its Aviation White Paper, which examined policies to “promote efficiency, safety, sustainability, and competitiveness of the aviation sector out to 2050.”