New Rules for Banks to Help Customers in Stress

This combination of photos taken show the signs of the "Big Four" Australian banks in Sydney, Australia, on Nov. 30, 2017. Peter Parks/AFP via Getty Images

Banks could find themselves named and shamed for not providing enough support to customers facing financial difficulty amid cost-of-living pressures.

It comes after a number of the Big Four banks faced recent opprobrium for charging dead customers fees and suddenly closing branches.