Australia News

Microsoft Apologies for Price Rise, Offers Refund to Nearly 3 Million Aussie Customers

This comes 10 days after the ACCC filed a lawsuit against the company, alleging that consumers were misled to pay for more expensive Office app subscriptions.
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Microsoft Apologies for Price Rise, Offers Refund to Nearly 3 Million Aussie Customers
Microsoft offices in Mountain View, Calif., on July 31, 2025. John Fredricks/The Epoch Times
Alfred Bui
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Following a lawsuit from the competition watchdog, tech giant Microsoft has issued an apology to nearly 3 million Australians affected by recent price rises to its popular office app.

On Nov. 6, the company said it had reached out to subscribers of Microsoft 365 Personal and Family to express regret for its failure to communicate “more clearly” about the price changes announced in October 2024.
Alfred Bui
Alfred Bui
Author
Alfred Bui is an Australian reporter based in Melbourne and focuses on local and business news. He is a former small business owner and has two master’s degrees in business and business law. Contact him at [email protected].