Jetstar Faces Class Action Over COVID-19 Flight Refunds in Federal Court

A legal firm says Jetstar breached the law by allegedly issuing vouchers in place of refunds to passengers of cancelled flights during the COVID pandemic.

A Jetstar flight at Melbourne Airport in Melbourne, Australia on Nov. 1, 2021. Asanka Ratnayake/Getty Images

Jetstar has become the subject of a class action in the Federal Court of Australia after the airline allegedly failed to refund tickets for cancelled flights during the COVID pandemic from 2020 to 2022.

According to Echo Law, which brought the case against Jetstar on August 21, airlines were legally obliged to refund cancelled flights during the pandemic.