Insurance Council Calls for Quick Claim Lodgment for Ex-Cyclone Alfred Damages

ICA urges residents to photograpgh and document losses and list damaged items as insurers prioritise claims from hardest-hit east coast communities.

A damaged home is pictured after a tree uprooted by strong winds crashed into the structure in the suburb of Elanora as Cyclone Alfred passed near the Gold Coast, Australia, on March 8, 2025. DAVID GRAY/AFP via Getty Images

The Insurance Council of Australia (ICA) has urged policyholders to document losses thoroughly and lodge claims immediately to speed up the claims process.

Residents are advised to take photos, list damaged items, and record brand names, models, and serial numbers where possible. The ICA said detailed documentation would help insurers process claims efficiently, particularly in the hardest-hit areas.