‘I Am Sorry’: Qantas CEO Apologises to Customers

“We haven’t delivered the way we should have, and we’ve often been hard to deal with,” said CEO Vanessa Hudson.
‘I Am Sorry’: Qantas CEO Apologises to Customers
Qantas CEO Vanessa Hudson speaks during a press conference in Sydney, Australia on Aug. 25, 2022. Lisa Maree Williams/Getty Images
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New Qantas chief executive Vanessa Hudson has apologised to customers saying the national carrier will need time to regain the trust of the Australian public.

“I know that we have let you down in many ways, and for that I am sorry,” she said in a video statement released on Sept. 22.

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