Half of Telecom Providers Not Following Website Complaints Section Rules: Watchdog

Half of Telecom Providers Not Following Website Complaints Section Rules: Watchdog
Lights on an internet switch are lit up as with users in an office in Ottawa, on Feb. 10, 2011. The Canadian Press/Adrian Wyld
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Canada’s telecom and television complaints watchdog says many telecom providers aren’t following complaints section rules on their websites, and it’s particularly concerned about some repeat offenders.

The Commission for Complaints for Telecom-Television Services (CCTS) released its annual compliance report on May 16. The report found just over half of the 51 communications providers audited didn’t have an easily accessible complaints section on their website.