Growing Customer Abuse This Christmas Prompts Union to Urge Respect

The surge in incidents has led the union to advocate for respect, emphasising the need for a more considerate approach towards workers amid the holiday rush.

Shoppers move through the QVB shopping area in Sydney, Australia, on Nov. 8, 2021. Lisa Maree Williams/Getty Images

Angry customers abusing shop workers is a concerning trend, leading a retail union to ask for respect.

A survey revealed 87 percent of workers were verbally abused by a customer in the past year, with 76 percent facing regular abuse compared to 54 percent in 2021.