Senate Hearing Focuses on Missed Emails During Deadly Optus 000 Outage

Questioning in Senate Estimates revealed the government had not noticed two notification emails sent to a casually monitored inbox.
Senate Hearing Focuses on Missed Emails During Deadly Optus 000 Outage
The Optus company sign is displayed in a store window in the central business district on Sept. 23, 2025 in Sydney, Australia. Lisa Maree Williams/Getty Images
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The whereabouts of two emails related to the September Optus telephone outage that impacted emergency calls and led to three deaths dominated Senate Estimates on Oct. 8.

On Sept. 18, Optus conducted a network firewall upgrade that resulted in the emergency phone number 000 being inaccessible in parts of South Australia, Western Australia, and the Northern Territory.

Crystal-Rose Jones
Crystal-Rose Jones
Author
Crystal-Rose Jones is a reporter based in Australia. She previously worked at News Corp for 16 years as a senior journalist and editor.