Government Chatbots? It’s One Possibility Under Ottawa’s New AI Strategy

Government Chatbots? It’s One Possibility Under Ottawa’s New AI Strategy
People walk past an AI sign at the All In artificial intelligence conference in Montreal on Sept. 28, 2023. The Canadian Press/Ryan Remiorz
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OTTAWA—Delayed air passengers, disgruntled phone customers and even hungry people craving a slice of pizza increasingly find their pleas to private companies being answered by artificial intelligence.

Soon Canadians who need to reach out to the federal government could also find themselves talking to an employee who’s been helped by non-human assistants.