Access to Information records indicate that the Financial Consumer Agency of Canada (FCAC), which is responsible for protecting consumers’ rights and interests, did not respond personally to any of the more than 27,000 bank customers who had written complaint letters, and Finance Minister Chrystia Freeland would not comment on whether she will take any action.
Ms. Freeland’s office did not respond to questions, according to Blacklock’s Reporter, when asked on Sept. 6 if she would use statutory powers to ensure the FCAC investigates public complaints.
