Feds Lay out Beefed up Flight Refund Rules After Gaps Laid Bare by Pandemic

Feds Lay out Beefed up Flight Refund Rules After Gaps Laid Bare by Pandemic
Baggage stacks up from delayed travellers in the baggage claim area in Denver International Airport on June 16, 2021, in Denver. AP Photo/David Zalubowski
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OTTAWA—The federal government is proposing new rules that would strengthen passengers’ right to flight refunds, ensuring reimbursement following cancellations made for reasons outside the airline’s control.

Published in the Canada Gazette, the detailed proposal comes after most Canadian airlines held back for more than a year on refunds for trips they cancelled due to the COVID-19 pandemic.